Changing Payment Processor

What is changing

Customer Support @ Vettted

Last Update a year ago

Since we've been outcasted by Paypal, we've had the need to keep accepting global payments for all of our sellers. Therefore, we have decided to shift to a new payment processor, Trustshare.

Trustshare works in partnership with Stripe so they'll be handling all the payments (pay-ins and pay-outs) from now on.

In this transition period, there will be two payment processors on Vettted - Mangopay (our European processor) and Trustshare (the new global processor).

Mangopay has a withdrawal fee of $3.50, and Trustshare of $5.00. This means that in this transition, payouts might cost up to $8.50 ($5.00 + $3.50).

This is only a transition period, and once all the funds on Mangopay have been liquidated, we will exclusively adopt Trustshare, and payouts will be $5.00 only.

What do I need to do?

The only thing you will need to do is complete a user verification check.

Previously you submitted a document to verify your identity. You will need to do this again.

It's an extremely simple process and you'll receive an email whenever you need to do it.

Thank you for your cooperation.

If you have any questions please email [email protected]

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